Hospitality experience creation – top 10 highlights

Written by Britte van Santvoort. Published on

Hospitality is all about experience creation.┬áMichelin starred restaurants and high-end hotels have been doing this for years; focus on the begin-to-end guest experience. The total guest (or customer, but you know who has customers huh ­čśë) journey is designed in such a way that guests are completely engaged with the product, even before they have […]