Wouter-Verkerk-Blogspitality-blog-Good-service-is-the-new-standard

Good service is the new standard

Written by Wouter Verkerk. Published on

Madam, may I ask you something? What do you think of this hotel so far, are there things that you have noticed positively and, if I may be so bold, do you intend to come back here again? I was a guest in a hotel for three days. Since last year I have been guiding […]

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Customer is King… But we’re the boss!

Written by Wouter Verkerk. Published on

‘Good evening, this is Simon Verankeren, I would like to reserve a table for tomorrow night. We are with four adults and four children, but I presume you still know!’ Indeed, we still know, good talking to you, Simon. After your last visit to our restaurant I tried to call you a couple of times, unfortunately […]

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Sufficient hospitality staff is luckily not self-evident

Written by Wouter Verkerk. Published on

Obviously, this week’s papers are reporting about the staff shortage in the hospitality again. Nearly every guest noticed that in person this weekend in way too many establishments; long waiting times, no hospitable approach and clumsy types without any catering experience. If they even showed up. Too little staff was present, and it was like […]

Wouter Verkerk, blogger at Blogspitality.com

Hospitality job: You love it or you hate it! (Who are you?)

Written by Wouter Verkerk. Published on

Why people love to work in Hospitality? It is for the charisma of the job! The special atmosphere and connection you build together, the guests you serve together, the show you create together, the moments before and after rush-hour, the feeling you get when you have done it, the fun you have together.

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Working on a terrace? These are 7 tips for a hot day!

Written by Wouter Verkerk. Published on

Working on a terrace with too less colleagues and way too many guests? And then they also say; “What a relaxed job you have, working in the sun!” We know better. Seven terrace-tips to spice-up your working day and to keep it fun and easy for yourself during the warmest days of the season. 1. […]

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Smoking Room

Written by Wouter Verkerk. Published on

Smoke Cloud. The bar on this airport borders the smoking room, just there. It is a wall of glass in the corner all the way in the back, that used to be part of the bar, now separated from the rest. At first glance it does not look unpleasant, a few high tables, the same colours on the wall. The only thing is it’s filled with smoke, which is the reason the people, tanned from their holidays, even look grey-ish.

 
 
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