Hospitality is all about experience creation. Michelin starred restaurants and high-end hotels have been doing this for years; focus on the begin-to-end guest experience. The total guest (or customer, but you know who has customers huh 😉) journey is designed in such a way that guests are completely engaged with the product, even before they have […]
It might seem like one of those impossible things to do when you work in hospitality yourself; sit down at a table and enjoy your evening, peacefully, without any nagging about service or other points to complain about. But is that really the case? How can hospitality professionals still be enthused? Back in the days […]
Currently I am in my mid-twenties, a millennial trying to figure out who I am and what I want with my life. Plenty of questions that pop-up in my mind like mosquitos on a hot summer evening on a terrace, and sometimes even just as annoying. Perhaps one of the first things many of us […]
It feels like last month that me and my classmates were finalising our first year of college. Everyone was overly excited since we were all leaving for our first internship abroad. Away from home, away from our parents and safe pre-set environment. For me it was the first time being away from my home-base for so long, I was excited for all experiences to come. During the preparation our coaches and lecturers told us that this first placement would be highly contributing to our learning process. In what way, we had to figure out and fill-in ourselves.
This term only already makes plenty of large enterprises shiver. The reason for it makes complete sense; what if someone, with a completely different background than you, has a great idea, resulting in a complete demolishment of your industry, business model and thus profit. It sounds rather ridiculous, but what is really happening?